ASRM has four servers keeping #ASRM2020 running. If you get to a session that doesn’t appear to be working, click the Home button in the upper left to reset your server ID. You should be able to get to your session, but if not, try logging out, and then log in again.

This could be a browser caching issue. Try logging out of the Congress, refreshing your browser, and then logging back in.

Yes! As you prepare for using your Roundtable video chat, you can test the video chat technology ahead of time. On the left side of the Virtual Congress website is a My Experience link that takes you to a page where among other items is a “tile” for “Video Chat Help”. Click that (green) tile and you will be taken to the video chat test page.

Press Ctrl Shift + buttons to make your browser content larger or use the browser’s menu to zoom in. Additionally, if you hover over the bottom of the video presentation, there is a full-screen button to allow you to make the presentation fill your entire screen.

Technical Support Accessing the Virtual Congress

CadmiumCD
Standard Support Hours:
Monday – Friday: 9:00 am – 5 pm ET
Tel: +1 (410) 638 9239

ASRM Virtual Congress extended support hours:
Saturday, Oct 17:  6:00 AM – 5 PM ET
Sunday, Oct 18: 12:00 AM – 5 PM ET
Monday, Oct 19: 12:00 AM – 9 AM ET
Tuesday, Oct 20:  5:00 AM – 9 AM ET
Wednesday, Oct 21: 5:00 AM – 9 AM ET
Tel: +1 (443) 819 2370

Email: support@cadmiumcd.com

• Use the Chrome or Firefox browser
  Clear your web browser history and cache
• Disconnect from VPN
• Use the best connection – wired is always more stable than wifi
• If using wifi, get as close to the wifi device as possible
• If you are in your office, try another network as some firewalls will block video and video chat
• If you have a firewall, have your IT staff make sure that you can access streaming audio and video
• Mute your microphone if you’re not speaking
• Turn off HD on your webcam
• Make sure no other programs are accessing your camera and audio during the meeting
• Close any unneeded programs on your computer or extra browser tabs/windows
• Don’t start any bandwidth-intensive activities

• • streaming a movie on sites like Netflix, Hulu or YouTube
  • pause your computer backup to services like CrashPlan or Carbonite
  • pause cloud file synchronization programs like Dropbox or OneDrive